Billing & Refund Policy
Paid plans, renewal, cancellation, refunds, failed payments, and billing support.
1. Paid Plans
StackMap may offer paid plans such as StackMap Pro. The price, billing period, and included features are shown before purchase.
2. Automatic Renewal
Subscriptions renew automatically unless cancelled before the next billing date. The renewal interval will be shown at checkout.
3. Cancellation
You can cancel your subscription through the billing portal or by contacting support. Cancellation stops future renewals but does not automatically refund past payments.
4. Refunds
If StackMap is unavailable, not delivered as described, or there is a billing error, contact us and we will assess the issue. Nothing in this policy limits rights you may have under Australian Consumer Law.
5. Failed Payments
If payment fails, paid features may be paused, downgraded, or restricted until payment is resolved.
6. Plan Changes
If you upgrade, downgrade, or change billing intervals, the change may take effect immediately or at the next billing period depending on how Stripe processes the subscription update.
7. Billing Portal
Paid users can manage payment methods, invoices, and cancellation through Stripe's secure billing portal.
You must be signed in to the same StackMap account that purchased Pro. If the portal does not open, return to the app, sign in, then try again.
8. Business Details
StackMap is operated from 121 King William Street, Adelaide SA 5000, Australia. Nothing in this policy limits your rights under the Australian Consumer Law.
9. Contact
Billing questions: contact@stackmap.net
121 King William Street, Adelaide SA 5000, Australia.