Billing & Refund Policy

Everything about StackMap Pro pricing, renewal, cancellation, refunds, and billing support — in plain terms.

Full feature breakdown on the Pricing page. Prices shown in AUD and may vary by region as required by local tax law.

1. Paid Plans

StackMap offers a free plan and one or more paid "Pro" plans. The price, billing interval, currency, and included features for any paid plan are always shown before you complete a purchase, and constitute the offer you are accepting. Current plans and pricing are also published on our Pricing page, which forms part of this Policy.

2. Free Plan

The free plan is provided indefinitely at no cost, subject to the limits described on our Pricing page (currently 50 saved links and 5 stacks/categories). We may adjust free-plan limits or features going forward for new or existing users with reasonable notice; this does not entitle you to a refund, as no payment has been made under the free plan.

3. Automatic Renewal

Pro subscriptions are billed in advance and renew automatically at the end of each billing period — monthly or yearly, as selected — at the then-current price, unless cancelled before the renewal date. The applicable renewal interval and price are disclosed at checkout and in your Stripe receipt. By subscribing, you authorise us (via Stripe) to charge your chosen payment method on each renewal date until you cancel.

4. Price Changes

We may change subscription pricing for future billing periods. If a price change applies to your active subscription, we will notify you by email or in-app notice at least 14 days before it takes effect on your next renewal. Continuing your subscription past that date constitutes acceptance of the new price; if you do not agree, you may cancel before the change takes effect under §6, and your current plan remains at the prior price until the end of the then-current billing period.

5. Promotional Codes and Discounts

Promotional pricing, discount codes, and limited-time offers apply only for the period stated at the time of redemption, are non-transferable, cannot be combined with other offers unless explicitly stated, and may be modified or withdrawn for future customers at any time without affecting active subscriptions already benefiting from them. Misuse of a promotional code (including creating multiple accounts to reuse a first-time offer) may result in the discount being revoked and the standard price charged.

6. Cancellation

You may cancel your subscription at any time via the billing portal below or by contacting contact@stackmap.net. Cancellation stops future renewals; you retain Pro access for the remainder of the billing period you already paid for, after which your account reverts to the free plan and its limits. Cancellation does not, by itself, entitle you to a refund of any amount already paid — refunds are governed separately by §7.

7. Refunds

7.1 Statutory rights (always apply). Nothing in this Policy limits, restricts, or excludes any right or remedy you have under the Australian Consumer Law (ACL) or other law that cannot be excluded. If StackMap Pro is not delivered, is not fit for purpose, or has a major failure, you are entitled to a refund or other remedy under the ACL, regardless of anything else in this section.

7.2 First-time purchase goodwill window. In addition to your statutory rights, and purely as a matter of business practice (not a legal entitlement), we may — at our discretion — refund a first-time Pro purchase if you contact us within 7 days of that initial payment and have not made substantial use of Pro-only features. This discretionary window does not apply to renewal payments, to accounts that have previously received a discretionary refund, or to yearly plans beyond their first 7 days.

7.3 No refund for partial periods. Except as required by §7.1 or granted at our discretion under §7.2, we do not provide partial or pro-rated refunds for unused time remaining in a billing period after cancellation, change of mind, or reduced usage.

7.4 Billing errors. If you believe you were charged in error (e.g. duplicate charge, incorrect amount), contact us immediately at contact@stackmap.net with your payment reference and we will investigate and correct any genuine error promptly.

7.5 How refunds are issued. Approved refunds are issued to the original payment method via Stripe and may take 5–10 business days to appear, depending on your bank or card issuer.

8. Failed Payments

If a renewal payment fails, we (via Stripe) may retry the charge automatically over a grace period of up to several days. During this period Pro access may continue or be temporarily restricted at our discretion. If payment is not resolved within a reasonable grace period, your account will be downgraded to the free plan, and any data beyond free-plan limits (e.g. links or stacks over the free cap) will be retained but may become read-only or hidden until you resubscribe or reduce usage within free-plan limits — it will not be deleted solely due to a failed payment.

9. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or card issuer instead of contacting us first, we reserve the right to immediately suspend or terminate your access to Pro features while the dispute is resolved, and to dispute the chargeback with evidence of service provided. We encourage you to contact contact@stackmap.net before filing a chargeback — most billing issues can be resolved faster and more simply that way.

10. Plan Changes, Upgrades, and Downgrades

If you upgrade, downgrade, or change your billing interval (e.g. monthly to yearly), the change is processed through Stripe and may take effect immediately (with a pro-rated charge or credit) or at the start of your next billing period, depending on the type of change and Stripe's standard subscription-update handling. You can review the exact effect of a plan change before confirming it in the billing portal.

11. Taxes and Currency

Displayed prices are in Australian Dollars (AUD) unless stated otherwise, and are exclusive of applicable taxes (such as GST) unless stated otherwise. Where required by law, applicable taxes will be calculated and added at checkout based on your billing location. If you are billed in a currency other than AUD due to your card or region, minor variations may occur due to exchange rates set by your card issuer, which are outside our control.

12. Billing Portal

Paid users can manage payment methods, view invoices, change plans, and cancel at any time through Stripe's secure billing portal.

Manage / Cancel Subscription

You must be signed in to the same StackMap account that purchased Pro. If the portal does not open, return to the app, sign in, then try again. If it still won't open, contact contact@stackmap.net.

13. Business Details

StackMap is operated from 121 King William Street, Adelaide SA 5000, Australia. Nothing in this Policy restricts, limits, or modifies any right or remedy you have under the Australian Consumer Law.

14. Contact

Billing questions: contact@stackmap.net

121 King William Street, Adelaide SA 5000, Australia.